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I just wondering the app not really communicating to the clinic, so the rep keep asking me all the same questions again. And she keep asking all other questions on the form which I already filled out on the web. And she is asking r you get vaccines today, I said no, I am here for testing. And the rep seems like don’t even know I have an appointment today, and keep asking me all different questions, like are you Anna, I am like no, I am xx. Until the time, still no text messages or nothing, so I walked in. My appointment is 12:20pm and I checked in at 12:00pm, and app told me no one in front of me, but no one calls me in as well, I thought they will text me when is my turn. I try to get a COVID test today, I have downloaded the app and ask me to check in once I arrived. Please take these steps into consideration to help the public and their location run smoothly. I don’t understand why forms couldn’t be ready and administered, collect all the necessary documentation and payment all at once and be ready with the next and next step. The girls were friendly but all the walking in and out and having me wait in my car was torturous to see. Teleported with a doctor one hour and 20 minutes after my arrival, and finally got the test done, one hour and 30 minutes after my arrival. They took my medical cards one hour after my arrival, they took my payment, one hour and 10 minutes after my arrival. They gave me the forms 40 minutes after my arrival. They explained what needed to get done but didn’t start the process right away. My appointment was at 1pm, I arrived at 12:30 and it took a long time with the process. I feel that this medical place isn’t organized. I needed to get Covid tested because I came in contact with someone that tested positive. I love the staff but they should’ve tried to get me in faster and when they didn’t just say sorry not have some provider explain to me how an urgent care works. I eft the first time because it was taking far longer with an appt and I needed to have my son at an event but the right thing would’ve been to fast track me the second time and for the provider to not treat me the way she did. I understand what an urgent care is but I also understand appts and customer service. I was frustrated because I had appts and the provider explained they run an urgent care. I arrived by 1:45 and was in a room by 2:05. I thought I’d be in a room quickly since my appt was 30 min prior but it was obvious I wasn’t going to be seen soon. I arrived at 11:15 and eventually was told I needed to have her COVID tested. My daughter had croup but wasn’t improving so I made an appt at 11:30.